Not everyone is a computer expert.
Here is some basic information about this site
and its usage.
A lot of functional problems with websites are caused by security software installed on your computer or modem. In Windows, most security software creates a "white list" based on email addresses you have added to your address book and websites you have added to your Trusted Sites List. In Windows Internet Explorer, go to TOOLS—INTERNET OPTIONS—SECURITY—TRUSTED SITES and click the SITES button. UN-check the box marked "Require server verification." Our website should appear in the "Add" dialog at top. Simply click ADD and CLOSE. This should inform your security software and firewall(s) that this is a site you wish to visit, and your software should stop interfering with the site's functionality.
I get annoying Java alerts when I browse the site.
Some images on our site use a Java applet to simulate a “water” effect. You will need to enable Java in your web browser to see this effect when you mouse-over these images. If the effect is not working or you see only a black box where an image should be, Java is either not installed or not enabled in your web browser.
Internet Explorer: Tools > Manage Add-Ons > Sun Micro
Firefox: Tools > Options > Content tab > Enable Java
Safari: Edit > Preferences > Security > Enable Java
Opera: File > Preferences > Multimedia > Enable Java
If you do not have Java installed on your machine, you can install it here.
When I click on the water pictures, the link takes me to some strange website.
The Waterpic feature is freeware. The link takes you to the developer's website. He's just saying "hello" (and looking for work!).
Your website doesn't run very well on my phone / iPad / wristwatch / magic socks.
Our online ministry is designed for use on desktop and laptop platforms. It should run well on Flash-enabled tablets. The site is graphics-driven and requires lots of bandwidth to surf effectively. It is not designed for mobile phones, although a mobile version of the site is under consideration. Note EVERY mobile device's operating system is different. Even two Android devices will have different modifications to their operating systems. Same thing with Apple's iPad and iPhone. They look the same, but, unlike Windows for PC's, every mobile device has had its operating system modified in some way for that specific model of device. iPhone 4s has a different web browser than iPhone 3, etc.
Thus it is impossible to anticipate every possible bug in every one of the now thousands of variations of Android and Apple OS or to diagnose, on the fly, what connection problems may occur.
Your site does not run well on my non-Internet explorer web browser. Some page elements do not line up properly.
Mac Users: in Safari, select Show Develop Menu in the Advanced tab of Safari's preferences. Then, from the Developer menu, select Internet Explorer 8 from User Agent.
We recommend using Internet Explorer to browse our site because Explorer simply works. No questions, no installs necessary, it comes preinstalled on every Windows PC and everything works properly the first time. Over the years, developers have demonized Internet Explorer and Microsoft while pushing a variety of new web browsers, convincing people these new browsers (Google Chrome, Firefox) are safer or better or what have you. They're not. These companies want to sell you stuff, and they've spent billions (with a "B") of dollars trying to build a better web browser than IE. Why? Because IE Just works. The truth is no web browser is 100% safe or 100% perfect, and the main thing these other browser have in common with IE is they are all copies, to one extent or anther, of Netscape (IE's former rival and a pretty awful web browser) and each has its own set of ticks—things that don't work because they are not, in fact, Internet Explorer.
Our web site is coded to current standards, but standards change rapidly. Unlike other browsers, Internet Explorer is a "smart" browser that not only understands current standards but plays the classics as well, running code which the current crop of new browsers, rigid in their standards, will not.
Also, most every browser other than IE will require you install plugins for various functions like audio and video. These plugins may or may not run correctly depending on your browser and your PC's security settings. You can actually get Windows Media Payer to run on Firefox, but you will spend the afternoon figuring out why it's not working. Contact us if there is a specific issue, but our recommendation is to use Explorer. It Just Works.
No Video or Audio
I clicked on an audio or video link and nothing happened.
Our website uses Adobe Flash to stream audio and video. Be sure you have Flash installed and enabled in your web browser. Some audio files are encoded in .m4a (iTunes) format. If you have iTunes installed on your machine, they should play without a problem. Mac Users: be aware our Quicktime streams require ActiveX controls which, ironically, are not necessarily compatible with Safari for Mac and definitely not compatible for Safari iPad / iPhone. In other words, content formatted for Apple's players ironically may not run properly on Apple devices. It really depends on which version of Safari you are using. You may also see an alert from iTunes/Quicktime that looks like this:
9 out of 10 times you can click Yes and be done with this.
Broken Links, Typos or other Problems
Please let us know if you encounter links that are not working or experience issues which cannot be resolved by the tips above. We'll be happy to help. Thank you for visiting!